Undoubtedly,
you have made major investments to analyze your
business, bring about operating efficiencies,
and understand the preferences of your customer.
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However, have you closed the gap between worker
performance and customers’ service expectations?
Is the person who services your customer day to day an entry level hire?
Do they have the necessary skills?
Are they intricately familiar with your business and brand?
Are they equipped to service your customer with the utmost professionalism?
Will they enhance your brand? |
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High
Turn-over Entry Level Personnel (HTELP) are most
often the primary contact between your business
and valuable customers. S2P Interactive can help
you effectively build top performers fast to
significantly improve your customers’ service
experience and your bottom line.
Workplace
learning has been shown to:
- increase
employee performance
- improve
customer service
- reduce
costly employee turnover
Fortune
magazine’s yearly study of the best companies
to work for reveals that providing more learning
to associates significantly increases retention
and customer satisfaction.
The
two most frequently expressed training objectives
among service industries today are providing speed
to performance and reducing turnover.
S2P
Interactive can provide the learning
solutions for high turnover, entry level personnel
that will:
-
Reduce costly on-the-job and stand-up training
time by providing the necessary basics, consistently
and on-demand
- Attain
performance goals faster by compressing learning
time by as much as half
- Decrease
time off-the-job for learners and trainers
- Deliver
a consistent learning message across the organization
As service industries become quicker to respond
to the market place, their training also needs
to emphasize speed and efficiency.
